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555-555-5555
mymail@mailservice.com
TERMS & CONDITIONS
DEPOSIT & BALANCE PAYMENT
On completion of our Sales Agreement, a non-refundable £3000 deposit is required, unless otherwise stated. The final balance payment is due a minimum of 14 days prior to delivery to the customer.
CRANE REQUIREMENT
If a hi-ab or crane is required, all charges are additional and must be paid directly to the Contractor; Hot Tub Haven Ltd accepts no responsibility in this matter.
TITLE OF GOODS
Title of the goods remains with Hot Tub Haven Ltd until final payment is made in full.
CANCELLED ORDERS
An overall 25% restocking/administration charge will be applied to any cancelled stock orders, or 50% for any cancelled factory orders.
DELIVERY DATES
The estimated delivery date quoted is approximate and subject to factors outside the control of Hot Tub Haven Ltd therefore any delays resulting from these factors (such as shipping/manufacturing) cannot be used as grounds for cancellation.
PRIVACY POLICY
This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us and how we will store and handle your data and keep it safe.By using this website, you are deemed to have understood and accepted these terms.
Hot Tub Haven Ltd, The Vineries Garden Centre, Lower Road, Bookham, Surrey, KT24 5JP
Limited company number: 11325289 (England & Wales).
Hot Tub Haven Ltd.
For simplicity throughout this notice, the terms ‘we’ and ‘us’ means Hot Tub Haven Ltd.
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:
CONSENT – In specific situations, we can collect and process your data with your consent.
For example, when you tick a box to receive email or text updates about offers.
When collecting your personal data, we will always make clear to you which data is necessary in connection with a particular service.
CONTRACTUAL OBLIGATION – In certain circumstances, we need your personal data to comply with our contractual obligations.
For example, if you order an item from us for home delivery, we will collect your name, address and telephone details to deliver your purchase and pass them to our delivery agents.
LEGITIMATE INTEREST – In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
For example, we will use your purchase history to occasionally send you personalised offers by email or text.
When we collect your personal data
Personal data consisting only of your Name, Billing/delivery address, Email and Telephone number will be collected when you:1) Engage with us on social media
2) Download one of our online brochures.
3) Contact us by any means with sales queries.
Why we collect your personal data
We want to give you the best possible customer service. One way to achieve that is to get the best picture we can of who you are by combining the data we have about you. We then use this to offer you promotions, products and services that are most likely to interest you. The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of customer experience.
How we use your personal data
We will use your personal date to process any orders that you make by using our website, over the phone or at one of our retail sites. If we do not collect your personal data at point of check out, we will not be able to process your order and comply with our legal obligations.
For example, your details may need to be passed to a third party to supply or deliver the product that you ordered and we may keep your details for an indefinite period afterwards in order to fulfil any contractual obligations such as refunds and warranty claims.Sometimes, we will need to share your details with a third party who is providing a service (such as delivery agents). We do so to maintain our order contract with you. Without sharing your personal data, we’d be unable to fulfil your order.
We understand that data security matters to all our customers, so we will treat your data with the utmost care and take every appropriate step to protect it. We secure access to all transactional areas of our websites using ‘https’ technology. Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.
All data relating to your order (your name, delivery address, email, phone number, order details) is kept indefinitely. You have the right to completely remove all of your details from our data, however please consider if you think you'll need any spare parts or need to process a warranty claim in the future. We use past order history to help select the correct parts for you. To request that your account and all data is completely removed, please email info@hottubhaven.com
All data relating to your sales enquiry within our business (your name, address, phone number, email) is kept for a period of 5 years. If you have not entered into a contract with us within this time period your details will be deleted.
We sometimes share your personal data with trusted third parties.
For example, delivery agents. The policy we apply to those organisations to keep your data safe and protect your privacy is as follows:
1) We provide only the information they need to perform their specific services.
2) They may only use your data for the exact purposes we specify in our contract with them.
3) We work closely with them to ensure that your privacy is respected and protected at all times.
We work with third parties such as:
1) Operational companies like delivery agents.
3) Google and Facebook to show you products that might interest you while you’re browsing the internet.
This is based on either your marketing consent or your acceptance of cookies on our websites.
3) Finance Companies if you require finance for your purchase, we provide them with only the information they need to perform their function.
You have the right to request:
1) Access to the personal data we hold about you, free of charge
2) The correction of your personal data when incorrect, out of date or incomplete.
3) That we stop using your personal data for email marketing
To ask for your information please contact:
The Data Protection Officer, Hot Tub Haven Ltd, The Vineries Garden Centre, Lower Road, Bookham, Surrey, KT24 5JP or email info@hottubhaven.com.
To ask for your information to be amended please email our customer services team sales@hottubhaven.com.
You have the right to withdraw consent: Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
Where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
There are two ways you can stop direct marketing communications from us:
1) Click the ‘unsubscribe’ link in any email or text that we send you.
We will then stop any further emails or texts.
2) Write to: Hot Tub Haven Ltd, Lower Road, Bookham, Surrey, KT24 5JP or email info@hottubhaven.com
Using our Finance Providers
When you then apply for finance from our chosen provider, your data will be collected and used by them under the terms of their own separate privacy policies.
You have the right to contact the regulator
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
Hot Tub Haven Ltd
The Vineries Garden Centre,
The Vineries Garden Centre,
Lower Road,
Effingham,
Surrey,
KT24 5JP
Email: Sales@hottubhaven.co.uk
Tel: 01372 439238
Effingham,
Surrey,
KT24 5JP
Email: Sales@hottubhaven.co.uk
Tel: 01372 439238
